Returns & Exchanges
At BAGSMART UK, we want you to love your travel gear, which is why we offer a 30-day hassle-free return policy for all unused items in their original packaging. Simply ensure your bags are in pristine condition with all tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original BAGSMART packaging, ensuring all protective inserts and hangtags are included.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location across the UK.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing